Preadmission

Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.

PRE-ADMISSION INFORMATION:

Clerical pre-admission

Pre-admission is an important part of your hospital care. To ensure we can confirm your admission, financial and other arrangements, we ask that you:

1. Fill in the online admission form, or complete the admission form that you would have received from your doctor, as soon as possible and send it back to the hospital.
   
   Please have the following ready when you fill in your admission form:
   1. Personal/Next of Kin details
   2. Medicare Card
   3. Funding details (eg DVA, Private health insurance, workcover or self funding)
   4. Benefit details (eg pharmacy benefit card or pension card)
   5. Item numbers if these were quoted by doctors’ rooms

   6. Information your doctor supplied to you re implantable medical devices (eg prosthetic and disposables) – If applicable.

2. If you have any concerns with step 1, please contact Ramsay Health Hub Customer Care on 1800 716 688, or email ramsayhealthhub@ramsayhealth.com.au. Customer care is open 24/7. 

3. If you have private health cover, please contact your health fund prior to check for any excess or waiting periods. We know that health and billing charges can be difficult to understand and we are happy to assist in any way we can, however we also advise that you seek clarification from your doctor and health fund.

Nursing Pre-admission Information

Your doctor will notify the hospital of the date of your procedure / operation. Your doctor will also explain your procedure or operation and complete the consent form with you.

You will be contacted by the hospital the working day before your procedure to confirm your admission and fasting time. If you take regular medications, please speak to your admitting doctor regarding pre-op management.

Pre admission Clinic

If you are having a major surgical procedure you may be asked to attend a preadmission clinic (this may be conducted by phone) so the nurse specialist can speak with you about your hospital stay, your operation, previous surgical and medical history,what to bring to hospital, as well as allay any concerns you may have.

It is a very valuable service in respect to your entire stay in hospital.

Discharge planning will also be addressed at this clinic (eg who will care for you at home on discharge, who will take you home etc). You are welcome to bring a relative or friend to this clinic.

DAY OF ADMISSION INFORMATION

On the day of admission

Please check in with the reception in the main foyer at the Dean Street Entrance at the time indicated by the hospital, and you will be directed to your admission area.

The hospital staff will inform you of the scheduled time for your surgery and subsequent ‘nil by mouth’ time. This means nothing to eat or drink, including water, prior to your operation.

Please bring with you into hospital anything applicable to your admission including:

• doctor’s admission letter
• health fund number / details (if applicable)
• medicare card
• regular medications in original packaging (not Webster pack)
• pension health benefits card (if applicable)
• pharmaceutical benefits card (if applicable)
• relevant x-rays and / or test results
• for a child - favourite toy, formula, bottle and any special dietary needs (if applicable)
• slippers
• night attire
• toiletries
• personal articles i.e. sanitary pads (if applicable)
• method for settling your account
• please do not bring valuables

DO NOT (unless your doctor gives you special instructions):

• Smoke cigarettes or chew gum or eat lollies
• Wear jewellery. A wedding ring and watch are permitted
• Bring valuables ie. mobile phone and large amounts of cash
• Wear make-up or nail polish

Day procedure patients (additional information)

• Please shower on the day of admission before coming to the Day Procedure Unit and put on clean clothes
• Wear garments that are comfortable and easy to remove
• Check with your nurse before informing relatives / friends regarding the time that you should be picked up

Children and Young Adults Information

EPIC Kids – Effective Peri-Procedural Communication Website

Provide information and tools to parents and carers to empower them to deal with supporting children and young adults experiencing medical anxiety. them become more resilient and deal with potentially stressful medical situations.